Jakob Nielsen’s Alertbox, August 25, 2003: Usability 101

From RonScheer.com – Information design short courses

Make yourself understood
25 ways to make what you write clear and simple

Make your web site easy to use
25 ways to help visitors find what they’re looking for

Make your home page mean business
25 ways to welcome your customers

The site says “How to use Richard Lanham’s 8-step Paramedic Method to revive dull or dead prose and energize your online writing style.” This should help all your writing. Read it